Refund Policy

Courses

You can get a full refund within 7 days of purchase, as long as you haven't finished all or nearly all of the course and no certificate has been issued for it. After 7 days, or once the course is substantially complete, a refund isn't available. When a course is refunded, your access to it ends and any certificate for it is cancelled.

Events

You can get a full refund if you cancel at least 24 hours before the event starts. What counts is when you send your request: a request sent 24 hours or more before the start is refunded even if we approve it later. Cancellations less than 24 hours before the start aren't refunded, and a registration can't be refunded once you've attended the event.

If we cancel an event, every paid registrant gets a full refund, whenever the cancellation happens. If we reschedule an event, you can choose a full refund or move your registration.

Competitions

You can get a full refund for a competition entry fee if you ask before the submission deadline and before you have submitted an entry. Once you've submitted your work, or after the deadline, the entry fee isn't refunded. If we cancel a competition, every paid entrant gets a full refund. A refunded entry is withdrawn from the competition and any certificate for it is cancelled.

Job Boosts (for recruiters)

A Boost features your job listing as soon as it's paid for, so it can't be refunded once it's live. If we take down a boosted job for a reason that isn't your fault, we'll refund the Boost.

Recruiter Pro plan

Payments for the Recruiter Pro plan (monthly or yearly) are not refundable. The plan is never renewed or charged automatically: when a period ends, your account simply goes back to the Free plan unless you choose to pay for another period. We email you a few days before your plan ends.

Automatic refunds

You don't need to ask in these cases. We refund the payment in full automatically (it never earned cashback, so nothing is deducted):

• the event filled up while you were paying, so no seat was left for you;
• the store credit, ScholarAura Coins or coupon you applied had already been used on another purchase by the time your payment went through;
• you paid in an older checkout window after starting a newer one for the same item (please check out again from the item's page).

How to ask for a refund

For a course, event or competition, sign in and open My learning, My registrations or My entries, then press Request a refund next to the item and tell us why. For anything else, email scholaraura@gmail.com from your account's email address with the item's name.

We review every request against this policy and let you know the decision by email and in your notifications. If a request isn't approved, we'll tell you why.

When the money arrives

Approved refunds go back to the payment method you used, in the currency you paid in, through Razorpay. They usually reach your account within 5–7 working days, depending on your bank.

Store credit and coupons

• If you paid partly or fully with referral credit, the cash part is refunded to your payment method and the credit part is added back to your credit balance. Credit is never paid out as cash.
• If someone you referred gets a refund, the referral reward you earned from that purchase is taken back from your credit balance. If you've already spent it, your balance can go below zero and is made up from future rewards. A negative balance can't be used at checkout.
• A coupon used on a refunded purchase may not be available again if it had a limited number of uses.

Charged but didn't get access?

If money left your account but the course, registration or entry doesn't show up within an hour, email scholaraura@gmail.com with your Razorpay payment ID (it's in the payment confirmation from your bank or UPI app). We'll either give you access or refund the payment in full.

Contact

Questions about this policy can be sent to scholaraura@gmail.com.